Refund policy

Thank you for shopping with Detective Milo.

Detective Milo products are digital printable PDF products. After purchase, customers receive access to download the printable activity files. No physical product will be shipped.

Digital Product Refunds

Due to the nature of digital downloads, all sales are generally final once the digital file has been delivered or downloaded.

However, we want every customer to have a positive experience. If you experience a problem with your order, please contact us within 14 days of purchase and we will review your request.

Refunds May Be Approved If

We may issue a refund or replacement in the following situations:

You purchased the same item more than once by mistake.
You did not receive access to the download file.
The file is damaged, incomplete, or cannot be opened after reasonable troubleshooting.
You received the wrong file.
There is a technical issue on our side that prevents you from using the product.

Refunds Are Usually Not Available If

Refunds are usually not available in the following situations:

You changed your mind after receiving the digital file.
You purchased the wrong age version by mistake after the file has been delivered.
You no longer need the product.
You expected a physical printed book, even though the product page states that the item is a digital printable PDF.
You have already downloaded and accessed the file successfully.

Age Version Exchanges

Detective Milo cases may be available in different age versions, such as Age 4–6 and Age 6–8.

If you purchased the wrong age version, please contact us within 14 days of purchase. At our discretion, we may provide a one-time exchange to the other age version of the same case.

Free Products and Free Case Claims

Free products, free previews, promotional downloads, and $0 checkout items are not eligible for cash refunds.

If you have trouble accessing a free case or preview, please contact us and we will help resend the download link where possible.

How to Request Help or a Refund

To request help with your order, please contact us at:

hello@detectivemilo.com

Please include:

Your order number
The email address used for purchase
The product name
A short description of the issue

We may request additional information, such as a screenshot of the issue, so we can investigate and help resolve the problem.

Refund Processing Time

If your refund is approved, the refund will be issued to your original payment method.

Refunds are usually processed within 5–10 business days after approval. Your bank, card provider, or payment provider may take additional time to post the refund to your account.