Terms of Service

Last updated: [Insert Date]

Welcome to Detective Milo. These Terms of Service govern your use of our website and the purchase or download of our digital products.

By accessing our website, placing an order, downloading a product, or using any Detective Milo content, you agree to these Terms of Service.

1. About Detective Milo

Detective Milo provides printable digital mystery activities for children. Our products are delivered as digital PDF files and are intended for personal, educational, and home-use purposes.

No physical product will be shipped unless clearly stated otherwise on the product page.

2. Digital Products

Detective Milo products are digital printable files. After purchase or checkout, you will receive access to download the product through the email address or account details provided during checkout.

It is your responsibility to provide a correct email address at checkout. If you do not receive your download link, please contact us and we will help resend it where possible.

3. Product Use

When you purchase or download a Detective Milo product, you receive a limited, non-exclusive, non-transferable license to use the product for personal or classroom-style educational use.

You may:

• Download the digital file for your own use
• Print copies for your child, family, or students under your direct care
• Use the product for home learning, homeschool activities, classroom-style activities, or personal educational use

You may not:

• Resell, redistribute, share, upload, or give away the digital file
• Sell printed copies of the product
• Upload the file to public websites, file-sharing platforms, online groups, or marketplaces
• Modify the product and resell it as your own
• Use Detective Milo content, artwork, characters, stories, or branding for commercial purposes without written permission

All Detective Milo content remains the intellectual property of Detective Milo and its owner.

4. Age Guidance

Detective Milo products may include age guidance, such as Age 4–6 or Age 6–8. These age ranges are general recommendations only.

Children’s reading level, attention span, and reasoning ability may vary. Parents, teachers, or guardians should choose the product version that best fits the child’s ability.

Some younger children may need adult support when reading or completing the activity.

5. Educational Purpose

Detective Milo products are designed to encourage reading, logic, observation, focus, and problem-solving through interactive mystery activities.

We do not guarantee any specific educational result, learning outcome, academic improvement, or behavioral improvement from using our products.

6. Orders and Payment

Prices are shown on the product page at the time of purchase.

We reserve the right to update prices, offers, product availability, and promotions at any time without prior notice.

If a product is offered for free, such as a free preview or free case, the checkout value may be $0. Free products are still subject to these Terms of Service.

7. Refunds

Because Detective Milo products are digital downloads, all sales are generally final once the file has been delivered or downloaded.

Please refer to our Refund Policy for details about refund eligibility, exchanges, duplicate purchases, technical issues, and download problems.

8. Download and Access Issues

If you experience a technical problem accessing your digital product, please contact us with your order number and the email address used at checkout.

We may provide support by resending the download link, issuing a replacement file, or helping troubleshoot access issues.

We are not responsible for issues caused by incorrect email addresses, device limitations, printer settings, third-party PDF software, or internet connection problems. However, we will make reasonable efforts to help resolve access problems.

9. Printing and Device Use

Detective Milo products are designed primarily for printing. Some files may also be viewed on a digital device, but the best experience may require printing the activity pages.

Customers are responsible for their own printing costs, printer settings, paper, ink, and device compatibility.

10. Intellectual Property

All content on the Detective Milo website and in Detective Milo products, including but not limited to names, stories, characters, illustrations, designs, text, logos, page layouts, activities, and downloadable files, is owned by Detective Milo or used with permission.

You may not copy, reproduce, distribute, sell, adapt, or create derivative commercial works from our content without written permission.

11. User Conduct

You agree not to use our website or products for unlawful, harmful, misleading, abusive, or unauthorized purposes.

You also agree not to interfere with the security, operation, or accessibility of our website, checkout system, downloads, or related services.

12. Website Information

We make reasonable efforts to ensure that product information, descriptions, prices, and availability are accurate. However, errors may occasionally occur.

We reserve the right to correct errors, update information, cancel orders affected by obvious mistakes, or refuse service where necessary.

13. Third-Party Services

Our website may use third-party services for checkout, payment processing, email delivery, analytics, advertising, file delivery, or website hosting.

Your use of these services may also be subject to the terms and privacy policies of those third-party providers.

14. Limitation of Liability

To the fullest extent permitted by law, Detective Milo shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

15. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of our website or products after changes are posted means you accept the updated Terms of Service.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

hello@detectivemilo.com